Unlimited I.T. — Shipping Policy
ABN: 80 492 610 870
Last updated: 09/07/2026
1. Shipping Charges
Product prices do not include delivery or insurance unless expressly stated. Shipping is calculated at checkout based on your order and delivery location.
2. Carriers
We ship using a range of carriers, including Aramex, Couriers Please, TNT Road Express, and Allied. The carrier used for your order depends on the size, weight, and destination of your delivery.
3. Processing Time
Orders are typically processed and dispatched within 1–2 business days of payment being received, subject to stock availability. Back-ordered or special-order items may take longer — see our Terms and Conditions for details.
4. Delivery Coverage
- We ship Australia-wide.
- We do not ship to PO Boxes.
- We currently do not process or ship orders to overseas addresses.
Delivery to a work or non-residential address should include the company name, full street address, phone number, and a contact person.
5. Delivery Timeframes
Delivery transit times vary by carrier, service level, and destination, and are in addition to our processing time. Metro areas are generally faster than regional and remote areas. Estimated timeframes provided at checkout or by a carrier are estimates only and are not guaranteed.
6. Insurance
Shipping insurance may be offered as an optional extra at checkout. If shipping insurance is not selected and paid for, loss or damage in transit may not be covered except where Unlimited I.T. is responsible under applicable law.
7. Cubic Weight and Packing
Shipping charges may be calculated using cubic weight or actual weight, whichever is greater. Goods may be packed with protective materials, including reused packaging materials, to reduce the risk of damage in transit.
8. Customer Availability and Redirection
You are responsible for being available to accept and sign for delivery where required. Additional freight charges may apply for redelivery, redirection, refused shipments, or incorrect delivery details, where permitted by law. Delivery redirection must be authorised by Unlimited I.T. unauthorised redirection may affect delivery, cost, and insurance claims.
9. Tracking
Where tracking is available, you can track your order using the consignment number provided in your order or shipping confirmation.
10. Damaged, Missing or Incorrect Deliveries
If goods arrive damaged, missing, incorrectly supplied, or incorrectly billed, please contact us as soon as possible and, where practical, within 24 hours of receipt. If packaging appears damaged: photograph the external packaging before opening, keep all packaging and boxes, do not use the product if damage is suspected, and contact us promptly for instructions.
These requirements help us assess courier claims and product issues. They do not limit any rights you may have under the Australian Consumer Law.
11. Refunds of Shipping and Insurance
Shipping and insurance charges are generally not refundable unless required by law or the refund is due to an error by Unlimited I.T.